Health insurers Netherlands
OKrs: collaborating efficiently towards common goals
Health insurers Netherlands represents the interests of all health insurers. The association aims to support health insurers in their mission: to provide good, affordable and accessible care for all insured persons, aimed at promoting health and quality of life.
“Imagine takes control of the implementation, they do this in such a way that the direction ultimately comes back to the organization.”
Nicolette van Haastrecht, Health Care Manager at Health Insurers Netherlands
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Uitdaging
The big challenge for ZN was to increase focus, increase focus on results and thus stimulate a proactive attitude within the organization.
Aanpak
Imagine has guided ZN in this process and advised ZN to implement the OKR method (OKR: Objectives & Key Results). For a year, Imagine's consultants trained and guided all ZN teams in learning how to work with ambitious goals and smart core results. This custom-designed OKR program included a pilot phase that enabled us to make adjustments where necessary. The implementation program consisted of multiple introduction and training sessions, an OKR organization infrastructure and communication and reference material. As a result, there was plenty of room for discussions about priorities between teams and management. This ultimately led to a supported OKR Framework that ZN can continue to work with.
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Resultaat
Imagine introduced and implemented the OKR program and guided all ZN teams in using the OKR method for a year. The ZN teams gave this method an NPS score of 7.5. By continuing to use the OKR structure and being result-oriented, ZN has made a good start with OKRs, so that the method and also the ownership still work.